It is a proactive, autonomous AI application called Agentforce that provides specialized, always-on support to employees or customers by answering questions, taking actions, and improving productivity.
It is a proactive, autonomous AI application called Agentforce that provides specialized, always-on support to employees or customers by answering questions, taking actions, and improving productivity. Agentforce leverages large language models (LLMs) to analyze and understand the full context of customer interactions or automated triggers, enabling it to reason through decisions and execute tasks autonomously. It can be equipped with business-specific knowledge to perform tasks tailored to its role, such as resolving customer inquiries, engaging with prospects, or optimizing campaigns.
Agentforce operates across multiple channels, including web, mobile, WhatsApp, and Slack, and can handle complex, multi-step questions using the Atlas Reasoning Engine. This engine breaks down prompts into smaller tasks, evaluates each step, and proposes a plan to achieve accurate, well-researched responses with inline citations. It integrates with trusted data sources like Salesforce CRM, Data Cloud, and external systems, ensuring responses are grounded in accurate business information.
Teams can create custom agents using Agent Builder, a low-code platform that allows users to define topics, natural language instructions, and actions for agents. These agents can be configured to perform predefined tasks, such as running flows, sending messages, or updating records, while adhering to security guardrails and escalation protocols. Agentforce also integrates with Slack, enabling employees to collaborate with agents directly in their workflow, enhancing productivity and response relevance.
Agentforce is scalable and secure, leveraging the Einstein Trust Layer to ensure data privacy and compliance. It supports various use cases across industries, including sales, marketing, healthcare, and retail, by providing personalized recommendations, handling objections, and optimizing customer journeys. Businesses can start using Agentforce for free and pay per conversation or lead, making it accessible for organizations of all sizes.
It is an AI assistant designed to enhance customer experience by resolving customer issues instantly and supporting both users and support agents 24/7.
It is an enterprise-grade AI agent platform designed to deliver seamless, omnichannel customer support while enhancing resolution rates and reducing response times.
It is an AI-powered customer service solution designed to streamline operations, enhance customer satisfaction, and provide 24/7 support through intelligent virtual agents.
It is an advanced AI agent designed to enhance customer support by delivering natural conversations, improving resolution rates, and reducing costs across all interactions.
It is a platform offering AI-powered virtual employees and conversational AI solutions designed to enhance business operations, customer interactions, and workforce scalability.
It is an AI-powered platform designed to enhance customer and employee experiences in the financial services industry by combining generative, agentic, and prescriptive AI technologies.
It is a platform that builds and deploys enterprise-grade AI agents across voice, chat, and email to transform workflows, enhance productivity, and deliver exceptional customer experiences.
It is a platform that enables businesses to create and deploy AI agents to enhance customer experience, empower employees, and automate manual tasks without requiring coding or AI expertise.
It is an AI support agent designed to follow the same workflows used by human teams to resolve complex customer service issues, such as handling delayed orders or replacing compromised credit cards.
It is an extensible Generative AI platform called the Quark.ai Proactive Support Agent (PSA) that automates support processes to resolve Enterprise Support tickets rapidly, with minimal involvement from support staff.
It is an AI-powered customer support and sales platform designed to scale businesses by automating complex tasks across multiple languages and communication channels, including text and voice, with enterprise-grade security.
It is an autonomous AI agent designed to resolve customer service cases more quickly and accurately by using an intelligent, conversational interface that mimics natural language and is grounded in trusted customer and business data.
It is a conversational AI platform that enables users to create, customize, and deploy AI bots and agents tailored to specific needs, allowing seamless communication with users across apps, websites, and messaging platforms like Slack, Discord, WhatsApp, and Telegram.
It is a platform designed to integrate generative AI (GenAI) agents into business applications, enabling dynamic digital interactions, enhanced productivity, and improved performance using large language models (LLMs), natural language processing, and proprietary data.
It is an AI-powered software testing platform designed to automate API and UI testing with no human intervention, enabling developers to achieve enterprise-level QA efficiency.
It is an implementation of "Suspicion-Agent: Playing Imperfect Information Games with Theory of Mind Aware GPT-4," a project designed to develop an AI agent capable of playing imperfect information games using GPT-4 enhanced with Theory of Mind (ToM) awareness.
It is an all-in-one solution designed to help businesses scale their revenue operations by capturing buyer intent, automating workflows, and driving pipeline generation through advanced AI, automation, and intent data.
It is an all-in-one AI assistant platform designed to provide secure, customizable, and open-source solutions tailored to meet the unique needs of businesses.
It is a sales automation platform called Salesforge that blends human expertise with AI agents to create and manage effective sales outreach campaigns, ultimately building more sales pipelines at a lower cost.
It is an AI support agent designed to follow the same workflows used by human teams to resolve complex customer service issues, such as handling delayed orders or replacing compromised credit cards.
