It is an AI-powered customer support solution designed to resolve customer issues with high accuracy and efficiency, performing tasks equivalent to human agents.
It is an AI-powered customer support solution designed to resolve customer issues with high accuracy and efficiency, performing tasks equivalent to human agents. Minded AI can learn from past problem-solving experiences, access customer data, read help center articles, and take actions to resolve customer problems autonomously. It achieves this by leveraging APIs to retrieve and process data, such as fetching recent orders, calculating refund periods, and initiating refunds. For example, it can retrieve a customer’s recent orders, determine the refund eligibility based on the order date, and process refunds seamlessly.
Minded AI boasts a 72% resolution rate within three weeks and a 67% reduction in cost per ticket, outperforming competitors like Intercom AI. It is developed by experts with backgrounds at Alibaba and Google, ensuring high accuracy, safety, and scalability. The system can ask clarifying questions, avoid off-topic responses, and transfer complex issues to human agents when necessary. It is trained on the best practices of human agents, achieving 99.8% accuracy in production.
The platform offers enterprise-grade security, allowing sensitive data to remain within the customer’s environment without sharing it with Minded AI. However, its advanced infrastructure may require specialist DevOps staff for maintenance. Customers only pay for successfully resolved conversations, aligning costs with outcomes. Minded AI has been praised for its rapid deployment, with clients reporting a 75% resolution rate within three months and minimal technical investment.
Minded AI is rebranding soon, reflecting its evolution toward building AI agents that think and act like humans. It is backed by industry leaders and offers built-in PII masking for enhanced data privacy. Clients have noted its ability to resolve 72% of chats and emails within three days, making it indistinguishable from human agents. Minded AI is transforming customer support by launching intuitive AI agents that make customers feel valued, with a focus on accuracy, efficiency, and cost-effectiveness.
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