Ascendo AI

It is a platform designed to revolutionize customer support and field service operations using advanced AI technologies.

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Ascendo AI AI Agent Competitors

It is a platform designed to revolutionize customer support and field service operations using advanced AI technologies. Ascendo AI provides a no-code, out-of-the-box solution that integrates cutting-edge AI, Cognitive Robotic Process Automation (RPA), Natural Language Processing (NLP), and Machine Learning (ML) to help agents solve issues, detect anomalies, manage backlogs, and optimize spare planning. It offers fully autonomous or semi-autonomous self-service options for end customers, enabling proactive support and enhancing both employee and customer experiences.

Ascendo AI delivers comprehensive visibility across people, products, and customers, allowing users to identify patterns, trends, anomalies, and risks in their operations. It provides actionable insights, operational metrics, and predictive analytics to improve support quality and efficiency. The platform integrates seamlessly with existing systems, ensuring value from day one without requiring extensive setup. It supports over 161 languages, manages 10 million new knowledge entries, and works with 10,134 products, making it a versatile tool for global enterprises.

The platform is SOC 2 certified and boasts a 5/5 rating, reflecting its reliability and security. It is trusted by technical support and field service teams to execute complex workflows, manage escalations, and analyze user sentiment, churn risk, and product feedback. Ascendo AI also offers customizable pricing plans, including Starter, Growth, Pay As You Go, and Enterprise options, to suit diverse business needs. With its focus on AI-human collaboration, Ascendo AI empowers organizations to transform reactive support into proactive, customer-centric operations.

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