It is a platform that leverages AI agents to enhance customer success management (CSM) by enabling CSMs to serve more customers effectively and efficiently.
It is a platform that leverages AI agents to enhance customer success management (CSM) by enabling CSMs to serve more customers effectively and efficiently. AI agents research customers, recommend actionable next steps, execute tasks in one click, extract conversational insights, fix contact data, and automate data entry. This allows the best CSMs to improve their performance by using AI-driven insights tailored to each account. Unlike outdated automations that send generic, no-reply emails—which are often ignored—this approach ensures personalized, high-touch interactions that improve net revenue retention.
For the first time, businesses can proactively engage with all their customers using AI agents. These agents ask customers about their goals, identify success metrics, and guide them through account setup. They ensure customers experience an “Aha!” moment during their first product usage, request feedback, forecast usage, and segment customers into categories such as “Growth opportunity,” “Satisfied,” “Unsatisfied,” or “At risk.” AI agents also confirm value, identify upsell opportunities, and utilize sales playbooks for renewals, upsells, and churn recovery.
The platform offers cost-effective pricing, starting at $0.59 per contact per month for up to 1,000 contacts, with scalable options for larger customer bases. This makes it accessible for businesses of all sizes to run world-class customer success journeys. Traditional email automation is replaced with AI-driven strategies that fix customer journeys, improve onboarding, activation, feedback collection, and quarterly business reviews (QBRs). By leveraging AI agents, businesses can offer high-touch experiences even to their smallest customers, increasing net revenue retention and driving growth.
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It is a platform that leverages AI agents to enhance customer success management (CSM) by enabling CSMs to serve more customers effectively and efficiently.
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