It is a platform designed to integrate advanced conversational AI technology into businesses, enabling the creation of AI phone agents that handle sales, scheduling, and customer support.
It is a platform designed to integrate advanced conversational AI technology into businesses, enabling the creation of AI phone agents that handle sales, scheduling, and customer support. Bland’s AI agents sound human, can speak any language, and operate 24/7 at a cost of $0.09 per minute. The platform offers fully self-hosted, end-to-end infrastructure, ensuring faster response times, 99.99% uptime, and guaranteed data security. Marginal call costs are reduced to zero, and the system supports auto-scaling to handle thousands of calls simultaneously.
Bland allows businesses to personalize interactions by providing sample dialogue and relevant details to the AI agents. Its dynamic API integrations enable seamless data exchange, connecting with existing systems like schedulers, ERPs, or CRMs. Pathways, a core feature, act as the brain of the business, allowing users to map out conversations and define AI decision-making processes. The platform also offers scalable solutions, real-time analytics, and enterprise-level features such as campaign analytics, model fine-tuning, warm transfers, SMS capabilities, and integration with external tools.
For enterprises, Bland provides dedicated infrastructure to handle high call volumes with up to five 9’s of uptime. The platform ensures data security by storing and managing information in-house, adhering to strict protocols, and conducting regular system monitoring. It protects sensitive data, such as cardholder information, and simulates cyberattacks to identify and address vulnerabilities in real time. Bland is SOC2 Type II, PCI DSS, and HIPAA compliant, with robust guardrails and expert implementation.
Bland’s AI phone agents are built using custom prompts, strict guardrails, and hallucination-proof conversational pathways. The platform supports workflows like booking appointments, updating CRMs, and sending texts. It is designed for enterprises, offering infinite scalability and seamless integration with operating procedures. Bland also provides insights and trends through its news section, covering topics like AI IVR, transcription advancements, and voicemail detection systems. Overall, Bland transforms enterprise communication by automating inbound and outbound phone calls with human-like AI, customizable voices, and secure, scalable infrastructure.
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