It is a platform designed to build and deploy AI-driven workforce solutions to enhance customer and agent experiences using Generative AI, without requiring programming skills.
It is a platform designed to build and deploy AI-driven workforce solutions to enhance customer and agent experiences using Generative AI, without requiring programming skills. The platform, BOTfriends X, enables businesses to automate up to 80% of customer inquiries through Conversational AI, delivering measurable ROI by reducing costs per interaction and ticket. It supports multilingual, 24/7 customer service across all preferred channels, ensuring high automation rates and improved customer satisfaction. The AI bots can handle repetitive tasks, freeing up human agents for complex inquiries, and are capable of understanding and responding in over 120 languages.
The platform offers a no-code solution, allowing users to create and train AI bots easily using drag-and-drop functionality. It includes features like GenAI Nodes, which simplify complex bot processes by generating workflows based on task descriptions, and the BFX AI Copilot, which assists service agents with intelligent ticket classification and email suggestions. The platform integrates with various third-party tools and ensures compliance with GDPR regulations, providing secure access through two-factor authentication. Businesses can import documents or URLs to train chatbots quickly, eliminating the need for manual data entry. BOTfriends X is suitable for industries like customer service, tourism, and energy, offering pre-built templates for faster implementation. The platform also includes analytics to monitor and optimize bot performance, ensuring scalability and continuous improvement.
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