It is a service resolution AI system designed to automate and optimize issue diagnosis and resolution processes. The system eliminates the need for on-site diagnostics by identifying issues precisely within seconds, significantly reducing call handling times. It empowers users with step-by-step troubleshooting guidance, utilizing existing service records, manuals, and Bills of Materials (BoMs) to ensure accurate and efficient problem-solving. By leveraging cognitive AI agents, the system increases first-call resolution rates, improves parts identification accuracy, and boosts First-Time Fix Rates (FTFR). This ensures technicians are better prepared, more productive, and capable of resolving issues efficiently.
The AI system includes specialized agents such as the Issue Agent, Triage Agent, and Parts Agent, which work together to automate issue resolution. These agents are designed to be trustworthy, scalable, and seamlessly integrable into existing systems, with a focus on secure integration and robust data governance. The system’s self-learning capabilities enable it to continuously improve, providing swift and precise issue resolution while freeing teams from repetitive tasks.
Bruviti’s AI solutions are customizable and backed by domain expertise, making them suitable for various industries. For example, the Triage Agent helped a leading home appliance manufacturer increase revenue per service call by 63%, while the Parts Agent improved first-time fix rates for a global appliance manufacturer. Additionally, the Issue Agent has transformed service operations for EV charging stations. By enhancing customer experiences and streamlining service processes, Bruviti’s AI-driven solutions deliver measurable outcomes and operational efficiency.
Bruviti AI Agent Alternatives
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It is a platform designed to automate document handling and knowledge management using advanced AI agents.
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Other AI Agents
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It is a platform designed for building, deploying, and managing AI Agents with a focus on reliability, accuracy, and seamless integration across systems.
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It is a platform that enables users to deploy smart contracts using artificial intelligence (AI) by generating them through simple prompts.
