It is a generative AI-native Conversation Intelligence platform designed to analyze customer conversations across all channels and transform them into actionable insights to drive business growth.
It is a generative AI-native Conversation Intelligence platform designed to analyze customer conversations across all channels and transform them into actionable insights to drive business growth. Echo AI leverages advanced AI technology to provide human-level depth in analyzing conversations, enabling leaders to answer critical strategic questions related to growth and retention. The platform supports all major third-party and hosted large language models (LLMs), ensuring access to the latest advancements in AI. It generates hundreds of millions of data points from millions of conversations with over 95% accuracy, making it scalable for enterprise use.
Echo AI offers solutions such as decreasing churn, increasing conversions, boosting sales performance, reducing operating costs, improving agent behaviors, and managing chatbot effectiveness. It automates manual call monitoring and scoring through AI-powered quality assurance, saving time and improving efficiency. The platform also detects subtle intent and retention signals from customer data, enabling marketers to trigger growth or retention campaigns in external tools.
Echo AI integrates with over 30 platforms, allowing seamless data collection and connection. It is trusted by industry leaders and has been recognized as a Gartner Cool Vendor for Customer Service & Support. The platform is designed to help businesses uncover hidden insights, improve customer engagement, and enhance agent performance, ultimately driving growth and retention.
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