It is an AI-powered solution called Agentforce that enhances customer service by integrating artificial intelligence directly into Salesforce's Service Cloud platform.
It is an AI-powered solution called Agentforce that enhances customer service by integrating artificial intelligence directly into Salesforce’s Service Cloud platform. Agentforce improves service team productivity and elevates customer experiences by leveraging conversational, predictive, and generative AI capabilities. These features, protected by the Einstein Trust Layer, provide accurate, personalized responses and streamline interactions across multiple channels, including WhatsApp, Apple Messages for Business, Facebook Messenger, and SMS. Customers can even share photos, videos, or audio to explain complex issues.
Agentforce for Service uses natural language processing and sophisticated reasoning to resolve cases efficiently. It grounds its responses in trusted CRM data, including third-party integrations, to deliver precise answers tailored to customer needs. The setup is quick, utilizing out-of-the-box templates, Salesforce components, and customizable low-code tools. It also ensures data privacy and security by masking personally identifiable information and transferring off-topic inquiries to human agents when necessary.
The solution includes generative AI features like AI-generated summaries, knowledge articles, and search answers, which help service reps save time and improve efficiency. It also offers AI-powered step-by-step plans, case classification, and automated data entry to streamline workflows and reduce handle times. Additionally, Einstein Bots enable multilingual, multichannel automation for routine tasks, enhancing customer engagement across various platforms.
Agentforce aims to resolve 50% of customer service requests autonomously, boosting productivity, reducing costs, and increasing customer satisfaction. It is designed to scale support 24/7, deflect cases, and deliver personalized, data-driven automation securely. The solution is part of Salesforce’s Service Cloud, offering a comprehensive AI-driven CRM experience for service organizations.
It is a conversational AI platform designed to handle up to 70% of customer requests, reducing operational costs while improving customer satisfaction.
It is an AI-powered platform offering marketing AI agents designed to create content, optimize strategies, and automate marketing processes for $25/month.
It is a platform that leverages AI agents to enhance customer success management (CSM) by enabling CSMs to serve more customers effectively and efficiently.
It is a command center for organizations designed to extract intelligent insights and conduct actions across the tools and data sources that power businesses.
It is a suite of AI-powered business tools designed to simplify and automate repetitive or complex tasks, enabling businesses to focus on growth and efficiency.
It is a web application called AIAgent.app designed to enhance productivity by automating workflows and performing tasks autonomously based on user-defined goals.
It is an AI-powered platform called AIRLOC that revolutionizes executive search by leveraging end-to-end agentic AI to streamline and accelerate the hiring process.
It is an AI-powered platform designed to enhance workplace productivity by automating tasks, providing instant access to information, and enabling the creation of customizable AI agents.
It is a platform designed to integrate advanced conversational AI technology into businesses, enabling the creation of AI phone agents that handle sales, scheduling, and customer support.
It is an AI-powered platform called TalkStack that provides businesses with 10,000 AI-driven customer support and sales agents capable of handling complex tasks across multiple languages, through text and voice interactions, with enterprise-grade security.
It is an AI-driven platform designed to automate and streamline employee support processes, enabling organizations to enhance productivity and reduce repetitive tasks.
It is a comprehensive software reliability platform designed to automate and streamline incident management, alert correlation, and system reliability for engineering teams.
It is a UI-Focused Agent for Windows OS Interaction designed to fulfill user requests by seamlessly navigating and operating within individual or multiple applications on the Windows operating system.
It is an AI-native business intelligence and planning platform designed to deliver fast, simple, and secure insights using Vertical AI Agents powered by large language models (LLMs).
It is a TypeScript/React library designed for building AI-powered chat interfaces, enabling developers to integrate conversational AI into their applications seamlessly.
It is a voice AI platform developed by Deepgram that provides APIs for speech-to-text, text-to-speech, and full speech-to-speech voice agents, enabling developers to build voice AI products and features.
