It is an AI-first customer service platform designed to deliver human-quality service through its AI agent, Fin. Fin provides instant, accurate, and 24/7 support to customers, while also offering tools for support agents and leaders to enhance efficiency and decision-making. The platform integrates seamlessly with existing systems like Zendesk and Salesforce or can be used with Intercom’s complete AI-first customer service platform.
Fin, the AI Agent, handles frontline customer support with human-like quality, ensuring high engagement and resolution rates. It is complemented by Copilot, which assists support agents in real-time, and AI Analyst, which provides insights and recommendations for support leaders. All three components learn from every customer interaction, continuously improving the system. This makes Intercom the only complete AI-first customer service platform, capable of transforming customer service for businesses of all sizes.
The results achieved with Fin are groundbreaking, including double-digit improvements in engagement and resolution rates, as well as a 98% customer satisfaction (CSAT) score. In G2’s 2025 Winter report, Fin AI Agent was ranked first in its category and received the highest number of customer reviews, solidifying its position as the best AI agent on the market.
Intercom’s platform is versatile, offering a $0.99 per resolution pricing model with a 14-day free trial. It caters to various industries and company sizes, providing features like Tickets, Inbox, Phone, and Help Center. The platform is designed to empower support teams, streamline customer service operations, and deliver exceptional customer experiences. Intercom’s AI-first approach marks the beginning of a new era in customer service, making it the only platform businesses will ever need.
Fin AI Agent Alternatives
It is a platform called VAgents, which provides virtual agents designed for customer support and automation.
It is an AI-powered customer support automation agent designed to streamline and enhance customer service operations.
It is a suite of AI-powered business tools designed to simplify and automate repetitive or complex tasks, enabling businesses to focus on growth and efficiency.
It is a comprehensive customer experience management (CXM) platform that unifies all aspects of customer interactions—customer care, sales, social media, and automation—into a single, powerful solution.
It is an autonomous AI agent with human-in-the-loop capabilities, trained on enterprise data, designed to think, act, and engage with customers across multiple platforms such as websites, WhatsApp, Telegram, Facebook, and Instagram.
It is an AI-driven customer service solution designed to automate and enhance customer interactions, sales, and support processes.
It is a suite of AI-powered customer service tools designed to streamline and enhance customer interactions across various channels.
It is a Zendesk AI assistant designed to streamline customer support by automating ticket resolution and improving agent efficiency.
It is an AI automation agency that develops custom AI-driven solutions for innovative companies to streamline operations, enhance productivity, and reduce costs.
It is an AI-powered customer service solution designed to streamline operations, enhance customer satisfaction, and provide 24/7 support through intelligent virtual agents.
It is a Customer Support AI platform designed to automate ticket resolutions and enhance customer service efficiency by integrating with hundreds of customer service platforms.
It is a platform that enables businesses to create and deploy AI agents to enhance customer experience, empower employees, and automate manual tasks without requiring coding or AI expertise.
It is a platform that transforms your knowledge base into a reliable, production-ready AI assistant powered by large language models (LLMs) to instantly answer technical product questions and improve documentation.
It is a platform designed to unlock enterprise expertise for employees by deploying AI agents that integrate Gemini’s advanced reasoning, Google-quality search, and enterprise data, regardless of where it is hosted.
It is a generative AI-powered customer service automation platform designed to enhance customer experiences by providing personalized responses, resolving complex issues, and taking actions across all communication channels.
Other AI Agents
It is a sales automation platform called Salesforge that blends human expertise with AI agents to create and manage effective sales outreach campaigns.
It is a platform designed to instantly generate multi-agent workflows by describing your business operations, which can then be fine-tuned through conversation.
It is an AI-powered sales development representative (SDR) agent designed to streamline and enhance sales processes by automating outreach, personalizing communication, and optimizing lead targeting.
It is an AI-powered platform designed to automate and enhance sales, marketing, and recruitment processes by finding, engaging, and closing deals on autopilot.
It is a platform designed to save time and enhance engagement through custom AI agents tailored for specific tasks.
It is a platform that empowers enterprises to innovate effortlessly by integrating generative AI into enterprise services and data sources, enabling the creation of reliable and secure AI agents.
It is an AI video agents framework designed for next-generation video interactions and workflows.
It is a general-purpose agent benchmark framework designed for Multimodal Language Model (MLM) agents, providing an end-to-end, easy-to-use system to build agents, operate environments, and create benchmarks for evaluation.
It is a stateful orchestration framework designed to build and scale agentic applications that reliably handle complex tasks.
