It is an AI-first customer service platform designed to deliver human-quality service through its AI agent, Fin. Fin provides instant, accurate, and 24/7 support to customers, while also offering tools for support agents and leaders to enhance efficiency and decision-making. The platform integrates seamlessly with existing systems like Zendesk and Salesforce or can be used with Intercom’s complete AI-first customer service platform.
Fin, the AI Agent, handles frontline customer support with human-like quality, ensuring high engagement and resolution rates. It is complemented by Copilot, which assists support agents in real-time, and AI Analyst, which provides insights and recommendations for support leaders. All three components learn from every customer interaction, continuously improving the system. This makes Intercom the only complete AI-first customer service platform, capable of transforming customer service for businesses of all sizes.
The results achieved with Fin are groundbreaking, including double-digit improvements in engagement and resolution rates, as well as a 98% customer satisfaction (CSAT) score. In G2’s 2025 Winter report, Fin AI Agent was ranked first in its category and received the highest number of customer reviews, solidifying its position as the best AI agent on the market.
Intercom’s platform is versatile, offering a $0.99 per resolution pricing model with a 14-day free trial. It caters to various industries and company sizes, providing features like Tickets, Inbox, Phone, and Help Center. The platform is designed to empower support teams, streamline customer service operations, and deliver exceptional customer experiences. Intercom’s AI-first approach marks the beginning of a new era in customer service, making it the only platform businesses will ever need.
Fin AI Agent Alternatives
It is a platform called VAgents, which provides virtual agents designed for customer support and automation.
It is an AI-powered customer support automation agent designed to streamline and enhance customer service operations.
It is a suite of AI-powered business tools designed to simplify and automate repetitive or complex tasks, enabling businesses to focus on growth and efficiency.
It is a comprehensive customer experience management (CXM) platform that unifies all aspects of customer interactions—customer care, sales, social media, and automation—into a single, powerful solution.
It is an autonomous AI agent with human-in-the-loop capabilities, trained on enterprise data, designed to think, act, and engage with customers across multiple platforms such as websites, WhatsApp, Telegram, Facebook, and Instagram.
It is an AI-driven customer service solution designed to automate and enhance customer interactions, sales, and support processes.
It is a suite of AI-powered customer service tools designed to streamline and enhance customer interactions across various channels.
It is a Zendesk AI assistant designed to streamline customer support by automating ticket resolution and improving agent efficiency.
It is an AI automation agency that develops custom AI-driven solutions for innovative companies to streamline operations, enhance productivity, and reduce costs.
It is an AI-powered customer service solution designed to streamline operations, enhance customer satisfaction, and provide 24/7 support through intelligent virtual agents.
It is a Customer Support AI platform designed to automate ticket resolutions and enhance customer service efficiency by integrating with hundreds of customer service platforms.
It is a platform that enables businesses to create and deploy AI agents to enhance customer experience, empower employees, and automate manual tasks without requiring coding or AI expertise.
It is a platform that transforms your knowledge base into a reliable, production-ready AI assistant powered by large language models (LLMs) to instantly answer technical product questions and improve documentation.
It is a platform designed to unlock enterprise expertise for employees by deploying AI agents that integrate Gemini’s advanced reasoning, Google-quality search, and enterprise data, regardless of where it is hosted.
It is a generative AI-powered customer service automation platform designed to enhance customer experiences by providing personalized responses, resolving complex issues, and taking actions across all communication channels.
Other AI Agents
It is a user interface (UX) designed by LangChain to facilitate seamless interaction between users and AI agents, enabling efficient communication and task management.
It is an advanced AI-powered platform specializing in Text-to-Speech (TTS) and AI voice generation, designed to create realistic, high-quality audio content.
It is an AI-powered platform designed to provide businesses with advanced agent-driven tools for automating tasks, streamlining workflows, and enhancing productivity across various functions.
It is a custom-built AI voice agent designed to enhance sales, support, and personal productivity by leveraging advanced conversational intelligence.
It is a no-code platform that enables users to build and manage AI-powered workflows and intelligent agents to automate complex tasks and streamline operations across various departments.
It is a small library designed to build agents controlled by large language models (LLMs), inspired by LangChain, with the goal of simplifying and understanding the core functionality of such agents in minimal lines of code.
It is an open-source AI-powered guardrail system designed to manage and mitigate unreliable behavior in generative AI (GenAI) applications.
It is an AI-powered incident resolution platform designed to help on-call engineers and Site Reliability Engineers (SREs) reduce Mean Time to Resolution (MTTR) by up to 90%.
It is a platform designed to provide a reliable, high-performance infrastructure for running, managing, and monitoring headless browsers at scale.
