It is an advanced AI agent designed to enhance customer support by delivering natural conversations, improving resolution rates, and reducing costs across all interactions.
It is an advanced AI agent designed to enhance customer support by delivering natural conversations, improving resolution rates, and reducing costs across all interactions. Forethought’s AI Agent automates repetitive tasks, allowing human agents to focus on complex and nuanced customer issues. It processes messages and provides accurate responses across email, chat, Slack, and APIs, ensuring scalability and customization. Utilizing a Large Language Model (LLM), the AI, called Triage, understands customer intent, tags, and routes tickets to the appropriate agent, improving the overall customer experience.
The platform boosts agent productivity by 20% through an AI copilot that suggests relevant knowledge articles and responses. It also leverages generative AI to optimize customer service workflows, track performance, and improve time-to-resolution while lowering costs. Forethought’s AI is suitable for industries like E-commerce, SaaS, and FinTech, helping companies maximize ROI and streamline operations. It resolves simple cases automatically and routes complex or high-priority inquiries to the right agent, ensuring faster resolutions and higher customer satisfaction.
Forethought’s AI eliminates the need for traditional chatbots by offering smart, scalable support tailored to specific business needs. It empowers customers with self-service options and equips agents with the context needed for quick resolutions. The platform also transforms data into a strategic advantage, enabling businesses to reduce first response times, increase deflection rates, and achieve measurable ROI. Forethought’s generative AI platform has been recognized for its ability to predict ticket priorities and improve customer support efficiency, making it a leading solution for modern customer experience (CX) automation.
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