It is an AI-powered phone agent and virtual receptionist designed to automate customer service and sales requests while delivering concierge-level customer experiences.
It is an AI-powered phone agent and virtual receptionist designed to automate customer service and sales requests while delivering concierge-level customer experiences. Goodcall enables businesses to handle inbound calls efficiently by answering common questions, managing appointments, capturing leads, and providing personalized service. It integrates seamlessly with tools like CRM systems, calendars, and databases, allowing businesses to launch a custom phone AI in minutes without requiring an engineering team. The platform offers full control over agent behavior, logic, and workflows through an easy-to-use interface, ensuring no missed opportunities or manual data entry.
Goodcall assigns a unique phone number to each agent, which can be customized with a local area code to maintain brand identity. This number works alongside existing business lines, enabling call transfers to staff or conditional forwarding when lines are busy. The AI captures every inbound call accurately, sharing details via SMS, email, Google Sheets, or CRM systems. It also provides powerful call analytics, including automation rates, call duration, and caller intent, through a performance dashboard.
Born out of Google in 2017, Goodcall combines human review and automated checks to ensure consistent quality and performance. It is trusted by businesses of all sizes, from solopreneurs to publicly traded companies, across industries. The AI can act as a backup for busy staff or as the first line of support, escalating only when tasks cannot be automated. With human-like voices and fast response times, Goodcall achieves interaction rates as high as 97% when optimized for return callers.
The platform is HIPAA-compliant, ensuring data security for industries like healthcare and insurance. It supports enterprise needs with seamless CRM integrations and customizable workflows for complex queries. Businesses can fully control agent greetings, responses, and operator workflows, ensuring a tailored customer experience. Goodcall modernizes phone analytics, reduces time spent on bookings by 5X, and helps businesses focus on building relationships rather than managing calendars.
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