Gradient Labs

It is an AI-powered customer support agent designed to handle complex customer interactions end-to-end by learning from plain language procedures, eliminating the need for code, decision trees, or rigid workflows. The AI agent excels in managing intricate customer queries, such as lost cards, flight changes, or delivery issues, by synthesizing plain language guidance and integrating seamlessly with existing support platforms like Intercom, Zendesk, or Freshdesk. It learns from a company’s knowledge base and previous support chats, continuously improving its performance. The agent categorizes and prioritizes customer issues automatically, responds naturally in conversations, and ensures high-quality interactions without requiring time-consuming replatforming. It is SOC 2 certified, GDPR-compliant, and offers enterprise-ready features like SSO and role-based permissions. Gradient Labs’ AI agent is ideal for businesses with complex procedures, regulated industries, or those aiming to automate 80-90% of customer service handling time. Pricing is outcomes-based, charging only for successful query resolutions. The solution can be tested in a web app before deployment and is accessible via a public API for custom integrations.