It is an AI-powered reputation management tool designed to help hotels improve their online reviews and overall reputation by directly contacting guests to collect feedback, organize it into actionable insights, and solicit positive reviews.
It is an AI-powered reputation management tool designed to help hotels improve their online reviews and overall reputation by directly contacting guests to collect feedback, organize it into actionable insights, and solicit positive reviews. The AI agent automatically reaches out to guests via text, doubling the response rate compared to traditional review collection methods. It also converts negative feedback into a task tracking system, enabling hotels to address issues promptly. By improving a hotel’s Global Review Index™, the tool aims to boost key performance metrics such as Average Daily Rate (ADR), Occupancy, and Revenue Per Available Room (RevPAR). According to a study by the Cornell School of Hotel Administration, a 10% increase in a hotel’s Global Review Index™ can lead to significant improvements in these metrics.
The service provides an interactive admin dashboard where hotel managers can view high-level statistics, track progress, and access recorded text conversations with guests for transparency. By automating guest outreach via text, HotelHero.ai eliminates the inefficiencies of email-based feedback collection and ensures timely responses. The tool is designed to help hotels become the best-rated on platforms like Google Reviews, ultimately enhancing their reputation and driving revenue growth. With its focus on reputation management, HotelHero.ai positions itself as a solution to combat the negative impact of poor online reviews, helping hotels attract more customers and improve their financial performance.
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