It is an AI-powered platform designed to enhance customer and employee experiences in the financial services industry by combining generative, agentic, and prescriptive AI technologies.
It is an AI-powered platform designed to enhance customer and employee experiences in the financial services industry by combining generative, agentic, and prescriptive AI technologies. Kasisto’s KAI platform delivers intelligent, compliant, and measurable results, enabling financial institutions to provide instant, accurate answers using their knowledge base and generative AI capabilities. It creates consistent, human-like interactions by understanding financial preferences and conversational behaviors, sifting through vast data to answer detailed questions and execute actions with speed and precision.
KAI serves over 50 million customers, answers 90% of inquiries, and increases digital engagement by 4x. It empowers employees by providing instant access to robust financial intelligence, streamlining workflows, and reducing servicing costs. AI Agents handle the majority of inbound contacts, allowing employees to focus on high-value conversations. The KAI Portal generates actionable insights to drive business transformation, expand offerings, and explore new market opportunities.
Kasisto’s KAI-GPT, a proprietary large language model integrated with GPT technology, is tailored for the financial industry. It helps institutions manage spikes in customer support during events like mergers or system upgrades by leveraging prescriptive and generative AI-powered Agents. KAI Answers reduces agent response times, improves onboarding efficiency, and enhances job satisfaction by providing quick, accurate information. It integrates seamlessly with financial institutions’ knowledge repositories, reducing inefficiencies and improving service quality.
Kasisto’s solutions are trusted by leading financial institutions, driving measurable outcomes while ensuring reliability, compliance, and risk management. Its use cases include Customer Assist, Agent Assist, and Employee Assist, enabling innovative customer experiences, optimized team performance, and business growth. Kasisto’s technology is purpose-built to humanize digital experiences, making it a trusted partner for financial institutions and FinTech companies aiming to stay at the forefront of AI innovation.
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