It is a Customer Support AI platform designed to automate ticket resolutions and enhance customer service efficiency by integrating with hundreds of customer service platforms. Kodif enables businesses to handle inquiries across multiple channels, including web, email, mobile, text, and chat, while streamlining support processes and maintaining a human touch. The platform empowers agents with intelligent tools to provide faster, personalized, and context-aware solutions tailored to each customer’s needs.
Kodif focuses on extracting meaningful insights from data, allowing businesses to understand the narrative behind customer interactions rather than just relying on raw statistics. It identifies customer intent and sentiment, provides personalized context, and directs inquiries to the appropriate support channels. Additionally, it guides agents to take actionable steps, ensuring efficient and effective resolutions.
The platform is designed for ease of use, enabling non-technical personnel to customize it without requiring engineering resources. Kodif emphasizes delivering value by automating repetitive tasks, reducing operational headaches, and allowing businesses to focus on providing exceptional customer experiences. Its “pay for success” model ensures that businesses only pay for tangible results, making it a cost-effective solution for modern customer support needs. Kodif’s mission is to combine human empathy with superhuman speed, ensuring customers receive the support they need throughout the entire support lifecycle.
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