It is an AI support agent designed to follow the same workflows used by human teams to resolve complex customer service issues, such as handling delayed orders or replacing compromised credit cards.
It is an AI support agent designed to follow the same workflows used by human teams to resolve complex customer service issues, such as handling delayed orders or replacing compromised credit cards. Unlike standard AI chatbots that simply summarize help center content, Lorikeet’s AI agent integrates deeply with existing team processes, enabling it to perform tasks no other AI agent can. It is built to work like a human agent, ensuring seamless collaboration with both human and AI team members.
Lorikeet’s AI agent is trained on a company’s specific content, allowing it to engage with customers, resolve issues, and continuously improve through review processes. It is capable of triaging tickets, ensuring they reach the right agents, and scaling support operations effectively. Companies using Lorikeet have reported significant improvements, such as a 10-point boost in customer satisfaction (CSAT) scores.
The platform differentiates itself by offering deeply human-like customer support, handling complex workflows, and providing free handling of up to 100,000 FAQ lookup tickets to demonstrate its capabilities. Lorikeet is positioned as a powerful alternative to current AI leaders, enabling businesses to achieve what was previously considered impossible in customer support.
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