It is an AI Agent Management Platform designed to enhance contact center operations by delivering advanced phone automation and customer service capabilities.
It is an AI Agent Management Platform designed to enhance contact center operations by delivering advanced phone automation and customer service capabilities. The platform enables businesses to scale a team of highly skilled, autonomous AI agents that can handle a wide range of customer service use cases. These AI agents are equipped with real-time translation for phone conversations, ensuring seamless communication across languages. Parloa, the platform behind this solution, integrates seamlessly with existing business infrastructure and services, making it adaptable to complex enterprise environments.
The platform provides tools for quality assurance, including simulation testing, data isolation, content filtering, and monitoring, ensuring AI agents are prepared for real-world interactions. Parloa’s AI agents engage customers through natural, personalized conversations, improving satisfaction and loyalty. The platform is ISO 27001 and SOC 2 certified, guaranteeing the highest standards of security and compliance for customer data.
Parloa’s AI Agent Management Platform is trusted by leading enterprises and supports multiple communication channels, including phone, chat, messenger, and apps. It allows businesses to adopt agentic AI systems safely and reliably at scale, enhancing customer support without compromising quality or reliability. The platform’s seamless integration with existing systems ensures a smooth transition to AI-enhanced customer service, making it a powerful tool for enterprises looking to modernize their contact centers.
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