It is an AI-driven communication platform designed to automate and enhance customer interactions through phone and voice channels. The platform, named Pearl, functions as a human-like AI voice agent capable of speaking multiple languages, operating 24/7, and integrating seamlessly with existing tools like Google, Slack, Salesforce, and Shopify. Pearl automates workflows, provides real-time call data, and offers customizable interactions to fit specific business needs. It also generates call transcripts and recordings, tags calls with key insights (e.g., lead interest, complaints, follow-ups), and sends real-time alerts via Slack, email, or CRM to optimize customer engagement strategies.
Pearl is built for industries such as travel, healthcare, ecommerce, legal, utilities, education, telecommunications, insurance, debt management, real estate, and government. It aims to streamline processes like bookings, patient care, sales, case management, service delivery, and public services. The platform is compliant with SOC II, HIPAA, and GDPR standards, ensuring data security and privacy. Pearl’s no-code platform and robust APIs allow businesses to automate workflows, access real-time data, and customize interactions without complex setups. It also uses cookies and similar technologies to enhance user experience and process data like browsing behavior.
Pearl offers two main solutions: Phone Pearl for handling phone conversations and Browser Pearl for real-time text and voice interactions via a browser. Businesses can test Pearl for free and explore its capabilities in sales, support, and other phone interactions. The platform is designed to transform calls into actionable insights, enabling businesses to improve customer engagement, close deals faster, and deliver efficient service.
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