It is a conversational AI platform designed to enhance customer experience by resolving over 50% of customer calls and delivering consistent, high-quality brand interactions.
It is a conversational AI platform designed to enhance customer experience by resolving over 50% of customer calls and delivering consistent, high-quality brand interactions. The platform allows customers to speak naturally, interrupt, change topics, and still receive a seamless and satisfying experience. It handles 75% of calls in 12 languages, making it suitable for global businesses. The system is trusted by various industries, including global delivery companies, health insurance providers, hotel and casino brands, and retail clothing brands, delivering measurable results such as a 15-point increase in CSAT, $7.2M in revenue generation, and a 60% reduction in seasonal hiring costs.
The platform increases operational capacity by resolving complex inquiries 24/7 at scale, enabling businesses to handle higher call volumes without additional overhead. It drives revenue gains by responding to 100% of customer contacts immediately, fostering trust and loyalty. Improved customer experience is achieved through reduced wait times, IVR time, and misroutes, leading to higher CSAT/NPS scores and increased customer lifetime value (CLV). It also enhances agent satisfaction by reducing turnover and allowing agents to focus on meaningful work.
The platform provides actionable insights from real-time conversations, helping businesses identify issues, track progress, and seize new opportunities. It empowers leaders to modernize their CX stack, build a brand known for world-class service, and mitigate risks while improving metrics. The system can design, integrate, and deploy a customized voice assistant in six weeks or less, with no risky replatforming required. It offers a real-time dashboard for analytics, continuous performance improvements, and compliance certifications for heavily regulated industries.
PolyAI supports industries such as banking, healthcare, travel, and hospitality, addressing use cases like authentication, order management, and billing. It also provides resources like the definitive buying guide for customer-led voice assistants and case studies, such as improving NPS by 14 points for UniCredit. Businesses can request a personalized demo to explore how PolyAI can drive measurable value.
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