It is an AI-powered voice agent platform designed to automate and optimize call operations for businesses. Retell AI enables companies to create and deploy AI voice agents that stay up-to-date by syncing directly with their knowledge base, eliminating the need for manual updates. These agents can handle tasks such as scheduling meetings in seconds using natural language, integrating with tools like Cal.com to log appointments automatically, and navigating IVR systems by pressing the correct digits to reach the right destination. Additionally, Retell AI supports warm transfers with handoff messages, ensuring seamless call transitions between agents.
Retell AI offers a pay-as-you-go pricing model starting at $0.07 per minute, with options for custom voice and LLM configurations. An Enterprise Plan is also available, providing reduced rates, custom concurrent call options, and premium support. Each account includes a 60-minute free trial, allowing users to test the platform before committing. Integration with existing telephony systems is supported through SIP trunking, enabling businesses to connect their current phone numbers effortlessly. Setting up a voice AI agent typically requires one engineer and can take a few hours to a few days, with ongoing maintenance managed by a product manager or similar role.
The platform has demonstrated significant benefits for customers, including operational efficiency, increased profitability per lead, and reduced false-positive assessments. For example, Retell AI has automated 45-50% of incoming calls, resolved 65% of voice calls without human intervention, and saved hundreds of man-hours per month. Testimonials from users highlight its ease of integration, scalability, and ability to deliver enterprise-grade solutions. Retell AI is designed to revolutionize call operations by providing powerful features such as auto-syncing knowledge bases, advanced call transfers, and seamless appointment booking, making it a leading choice for businesses seeking to enhance their call center operations with AI.
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