It is a comprehensive customer experience management (CXM) platform that unifies all aspects of customer interactions—customer care, sales, social media, and automation—into a single, powerful solution.
It is a comprehensive customer experience management (CXM) platform that unifies all aspects of customer interactions—customer care, sales, social media, and automation—into a single, powerful solution. Sowtek eliminates the need for multiple tools by offering a unified platform designed to streamline customer support, enhance engagement, and drive business growth. Developed by Axelerated Solutions, it is a Saudi-built, world-class platform tailored to deliver exceptional customer experiences.
Sowtek provides a complete solution for customer support by unifying all communication channels, ensuring seamless and responsive service that strengthens customer relationships. It includes tools for lead management, sales tracking, and automation, enabling businesses to convert opportunities into long-term customers. Additionally, the platform allows users to manage all social media interactions, publishing, and engagement in one place, ensuring a consistent brand experience across platforms.
The platform features Rules-Based Chatbots that provide automated, rule-driven interactions to answer common questions, guide users, and offer 24/7 support. These chatbots are deployable across all major channels, reducing agent workload and delivering instant support to customers on their preferred platforms. For more advanced needs, Sowtek offers AI-driven chatbots powered by its AI Studio. These bots learn and adapt, providing nuanced, human-like responses to complex inquiries and supporting multiple languages and dialects for a personalized customer experience.
Sowtek is backed by a dedicated support team with local expertise, ensuring businesses receive exceptional service and assistance at every step. The platform is designed to evolve with businesses, helping them achieve operational efficiency, deliver exceptional customer experiences, and drive growth. As a unified CXM solution, Sowtek is not just a platform but a partner committed to helping businesses succeed in the modern customer experience landscape.
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