It is an AI-powered customer support and sales platform designed to scale businesses by automating complex tasks across multiple languages and communication channels, including text and voice, with enterprise-grade security.
It is an AI-powered customer support and sales platform designed to scale businesses by automating complex tasks across multiple languages and communication channels, including text and voice, with enterprise-grade security. The platform, named Joy, functions as a human-like voice and text agent powered by large language models (LLMs), capable of handling up to 90% of Tier 1-2 support cases, automating lead qualification, and managing appointment scheduling to free up sales teams. It provides 24/7 customer support, ensuring faster resolutions and eliminating the need for frustrating IVR call trees. Joy can autonomously remind customers of contract renewals, handle human escalations gracefully, and support over 20 languages, including Asian languages, to ensure seamless communication.
The platform allows businesses to create custom AI agents in minutes by cloning the voice, tone, style, and knowledge base of their best human agents, with no coding required. It offers omnichannel experiences, visualised insights, and continuous improvement through deep learning, leading to more intelligent and empathetic interactions over time. Joy captures and analyses all customer interactions, providing meaningful insights to understand why customers may not convert. It supports text, voice, and digital messaging, eliminating the need for multiple vendors. Businesses can achieve up to 98% automation, with AI and human agents working seamlessly together at 100x efficiency. Trusted by startups and enterprises, Joy helps businesses crush sales and customer happiness targets effortlessly.
It is a system for generating and managing proactive autonomous AI agents designed to revolutionize industries such as sales, customer care, debt collection, and in-car assistance.
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